Flexibility and Transparency
We understand your plans may change, which is why our Cancellation Policy is designed to offer flexibility while ensuring transparency.
1. Cancellation by the User
If you need to cancel your reservation, make sure to do so as
soon as possible to avoid any potential fees. We encourage you
abide to our refund policy in case that is what you need:
Cancellations requested over 30 days prior to the event will
receive a full refund. Cancellations made between 14-30 days
before the event will receive a 50% refund. Cancellations
requested less than 14 days prior to the event are
non-refundable.
Upon cancellation request, refunds will be processed within the
next 7 to 10 business days. For more questions and concerns
about our refund policy, please contact our customer service
team
to assist you.
2. Casino-Initiated Cancellations
In case the casino may need to cancel your booking due to uncertain circumstances. You will be notified as soon as possible, and we will assist you in finding an alternative event that meets your needs. Any payments made will be fully refunded or transferred to the new event of your choice.
3. Refund Process
Refunds are processed through the original payment method used at the time of booking. Please allow up to 10 business days for the reimbursement to reflect in your account. If you do not get your refund within this time frame, please contact our customer support team for your prompt assistance.
4. Non-Refundable Bookings
Certain events or tournaments might be non-refundable. If you book a non-refundable event, the terms will be clearly stated during the booking process, and no refunds will be issued in case of cancellation.
5. Contact Us
For any questions or concerns regarding cancellations, please contact our customer support team. We are here to assist you and make sure that your experience with PrestigeSlotArena.com is as effective as positive.